Is your LED solid green, orange, or quickly blinking blue? If it is, you may need to reconnect to the Internet. 


Your Grobo can lose Internet connectivity for many reasons. The most common reasons include: 


  • Your Grobo is too far away from your home's Wi-Fi Router.
  • A disabled Wi-Fi connection.
  • A recent change to your Wi-Fi credentials.
  • After switching Internet service providers, you did not reconnect your Grobo. 


First, let's try to power cycle your unit if you haven't already. Power cycle means to unplug the unit and plug it back in. This is the best way to naturally reconnect to an already paired connection. 


Confirm Initial Checklist


If the power cycle does not get you back online, please proceed with the following checks: 

1. Is your Grobo located no more than 10-20 feet from your router, on the same floor of your home?
2. Is your Grobo powered on and plugged securely into an outlet?
3. According to your other devices, is your home internet connection is stable and working?
4. Are you using the official Grobo App when you try to connect. They are available HERE and HERE. Please make sure the App is updated to the most recent version
5. Are you connecting to a 2.4GHz network, NOT a 5G network? Grobo requires a 2.4GHz wireless network. What's the difference, see here.
6. Is the device you are using connected to your home Wi-Fi that you would like to pair your Grobo unit to?
7. Is your User LED Green (Pairing Mode) when attempting a connection? Hold the User Button on the back of the unit for 10 seconds to change the light to green.
8. Are you sure you are using the right password?


Steps to Reconnect


  1. Set your Grobo to “Wi-Fi Pairing” Mode:

    • If your Grobo’s User LED is solid green, then please proceed to the next step.
    • If your Grobo’s User LED is not solid green, then hold down the button on the back of your Grobo for 10 seconds until the User LED turns solid green.
  2. Open up your Grobo App. 
    • A good rule of thumb is to try to Reconnect to Wi-Fi using multiple devices if one isn't working

  3. Go to your Navigation Menu:
    • Desktop/Laptop: Your navigation menu will already be open on the left side of your screen.
    • Tablet & Mobile: Tap on the icon located at the top left of your screen.
  4. Select "Settings" then select "Reconnect to Wi-Fi"
  5. After following the Grobo App's instructions, check your User LED to see if it is slowly pulsing light blue. If your User LED is slowly pulsing light blue, that means you have successfully reconnected your Grobo to the Internet.


Still Not Connected?


Try to connect through the web on HTTP://my.grobo.io: 
1. Are you receiving the same error message? Please provide a screenshot of where you are getting stuck. 


Please send an email at support@grobo.io to get additional support. You must provide answers to the following questions to be able to assist you:


  • Provide a screenshot to show where you are getting stuck
  • What color is the User LED light while the error is occurring? 
  • What color is the User LED light when you complete the connection?
  • Where is your Grobo located in comparison to your router?
  • Are you sure you are using the correct password?
  • Have you been successfully connected to this Wi-Fi before or is this a new unit? 

    We want to see a breathing blue light. Rapid flashing blue shows that it is paired but searching for your connection. 


Still have questions? Please see HERE for how to contact us.