If the Grobo App is not connecting to your Grobo, first check what colour the LED light at the front of your unit is. 

If it isn't slowly pulsing blue, you need to reconnect your Grobo to your WiFi. To do this, please carry out the following steps: 

  1. Power cycle your unit by unplugging it for 20 seconds and then plugging it back in.
  2. Check if your unit reconnected on its own, if it did, you will see a slowly pulsing blue light
  3. If the light is not slowly pulsing blue within one minute, you need to manually reconnect it through the app. See HERE for instructions on how to do that.

You can find the Grobo app on your Smartphone's app store:

  • iOS/Apple - Click HERE for the Grobo App
  • Android/Google - Click HERE for the Grobo App

We also have a Site App available HERE for any desktop user. 

If you purchased your unit from another user, you will need to reach out to Grobo Support for assistance to get onto the unit permissions.