Learn how to engage and disengage the lock of your Grobo to avoid light and odour leak.
Pro Tip: The seals around the door are designed to be strong to keep a strong seal. A bit of force may be needed to properly close and open the door.
There are two ways to unlock your Grobo:
1. On the Grobo
- Hold the button on the back right side of your Grobo for three seconds
- Push the door in slightly until you hear a click
- Open the door!
2. Through the App
- Open the Grobo App
- Press the unlock icon
- Push in the door slightly until you hear a click
- Open the door!
Important Note: Your Grobo will automatically lock after 3 seconds even if the door is open. This allows you to simply close the door and not need to worry about locking it again.
Door not sitting properly? Make sure the unit is level! You can adjust the feet on the bottom of the unit to get the unit to properly align.
If the door on your Grobo isn't closing properly, please check for:
- Any obstructions in the hinge area
- If the lock tab on the door is meeting the lock in the unit (bend tab up to meet the lock)
- Any obstructions to the magnet on the bottom of the door
- Any areas where the door seal is pulling away from the door (gently push them back into place)
If the door is slightly twisted, application of some pressure when closing it will help to straighten the door and ensure a complete seal.
Need additional support? Please contact our support team.